Your Privacy Rights
Your Privacy Rights Last Updated: July 15, 2012
Information we collect about you
In General. We may collect personal information that can identify you such as your name and email address and other information that does not identify you. When you provide personal information through our website, the information may be sent to servers located in the United States and other countries around the world.
• Information you provide. We may collect and store any personal information you enter on our website or provide to us in some other manner. This includes identifying information, such as your name, address, e-mail address, and telephone number and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We also may request information about your interests and activities, your gender and age, and other demographic information.
• Information from other sources. We may also periodically obtain both personal and non-personal information about you from business partners, contractors and other third parties. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.
• Information about others. We may also collect and store personal information about other people that you provide to us. If you use our website to send others (friends, relatives, colleagues, etc.) a product as a gift, information that may interest them or messages (such as invitations) through our system, we may store your personal information, and the personal information of each such recipient.
• Information collected automatically. We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies” below), and the referring website address.
• Information collected by third-parties. We may allow third-parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our site. These companies may use tracking technologies, such as cookies and web beacons, to collect information about users who view or interact with their advertisements. Our website does not provide any personal information to these third parties. This information allows them to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies (www.networkadvertising.org).
How we use the information we collect
In general. We may use information that we collect about you to:
• deliver the products and services that you have requested;
• manage your account and provide you with customer support;
• perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
• communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us or other third parties;
• develop and display content and advertising tailored to your interests on our site and other sites;
• verify your eligibility and deliver prizes in connection with contests and sweepstakes;
• enforce our terms and conditions;
• manage our business and
• perform functions as otherwise described to you at the time of collection.
Financial information. We may use financial information or payment method to process payment for any purchases made on our website, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
Please review “Your choices about collection and use of your information” below.
With whom we share your information
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our web site or while using our services.
Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
• Authorized service providers: We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
• Business partners: When you make purchases, reservations or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
• Accommodation providers. By booking accommodations on our website, you consent to our providing your personal information and booking information to these accommodation providers. Sharing this information with such providers allows them to contact you using the e-mail address or other contact information you provided.
• Other ILG businesses. We may share information we collect, including personal information, with other ILG businesses. Sharing information with other ILG companies enables us to provide you with information about a variety of products and services that might interest you. Each ILG company will comply with applicable privacy and security laws and, at a minimum, in any commercial e-mail they send to you, will give you the opportunity to choose not to receive such e-mail messages in the future.
• Other Situations. We also may disclose your information:
• In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us.
• When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
• In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also share it with third parties and our affiliated companies to develop and deliver targeted advertising on our websites and on websites of third parties. We may combine non-personal information we collect with additional non-personal information collected from other sources. We also may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
How you can access your information
You can review and update your personal information by contacting us. More information a
bout how to contact us is provided below.
Your choices about collection and use of your information
• You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.
• At any time you can choose to no longer receive commercial or promotional emails from us. To stop receiving promotional mail or newsletters from us; write us at: Friends & Family Customer Support, 6262 Sunset Drive, Miami, Florida 33143; e-mail us at email@example.com, or call us at 1.877.700.1148. Please include your name and address. For electronic promotional communication, this can be accomplished through the unsubscribe link provided in every third party promotional e-mail message. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as an event provider) before you have changed your preferences or updated your information, you may have to change you preferences directly with that third party.
• If you are a resident of California, in addition to the rights set forth above, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties and the ILG companies for their direct marketing purposes. California law gives you the right to send us a request at a designated address to receive the following information:
- the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year
- the names and addresses of the third parties that received that information; and
- if the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed.
We may provide this information in a standardized format that is not specific to you. The designated address for these requests is Worldwide Vacation & Travel, Inc. 9995 Kendall Dr., Miami, Florida 33176. Please include your name and address.
How we protect your personal information
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.
We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
Our website is a general audience site, and we do not knowingly collect personal information from children under the age of 13.
Visiting our websites from outside the United States
No Rights of Third Parties
How to contact us
Chief Security Officer
Worldwide Vacation & Travel, Inc.
9995 Kendall Dr.
Miami, Florida 33176
What are cookies?
Cookies are small unobtrusive files that may be used to store information on your computer. This allows us to recognize your computer and helps our website understand certain information allowing us to customize the experience during your visit. Session cookies and Persistent cookies are the two types of cookies used.
- Session cookies allow you to navigate through the website without having to re-enter pertinent session information. These cookies are essential to Web site functionality and will be automatically deleted from your computer when you leave our Web site by closing your browser or navigating to another website.
- Persistent cookies are used to recognize you as a visitor and remember certain information about your preferences. These cookies will be stored on your computer until they expire or are manually deleted. Persistent cookies are considered non-essential to Web site functionality.
Cookies Used by this Site
Cookies used for website functionality:
BIGipServerSOA-MR-INTERVALWORLD-POOL, BIGipServerSOA-MR-IW_APP-POOL1, JSESSIONID, s_sess, serverName.
These cookies are required as part of our website functionality for server load balancing and user session management. The website will not function properly without the use of these session cookies, which are only active during the length of your visit to this website.
While not required for our site to function, these persistent cookies allow us to enhance your online customer experience.
- Cookies used for user convenience: loginID
We use a loginID cookie allowing you to select “Remember Me” on the website home page so that your login ID is saved the next time you visit our site.
- Cookies used for website analytics: s_vi, TLTSID, TLTUID
We use analytics software to carry out statistical analysis of page use, page interactions and paths through our website. This enables us to understand customer behavior and needs, improve customer service, and continuously enhance the online user experience. This information is not shared or sold to any third parties.
Website behavioral information may be used to provide visit relevant information via email; however, we will only send emails when customers have given us permission to do so through communication preferences in the ‘My Profile’ section of our website.
Partner and Third Party Cookies
Managing Your Cookies
Should you choose to block our cookies, some parts of the website may not be fully functional and in some cases will not be accessible. For information on how to manage your browser cookie settings or how to delete cookies on your hard drive, visit www.aboutcookies.org or use your browser’s help section.